About This Policy

This website is operated by INSURD LIMITED, trading as We3dprint (“we”, “our” or “us”). This Privacy Policy explains what information we collect when you visit we3dprint.io, contact us, request a quotation or place an order, and how we use and protect that information.

1. Information We Collect

Personal and contact information

• your name, email address and telephone number;
• your billing and delivery addresses; and
• company details and communication preferences.

Order and customer-service information

• parts or services ordered, order value, delivery status and transaction history;
• design, project or part-compatibility details you choose to provide; and
• enquiries, returns, warranty requests and messages sent to us.

Payment information

Payments are handled by third-party payment providers. We receive transaction confirmations and limited payment-related details, but we do not store your complete card number or security code.

Website and device information

When you use the website, we may receive your IP address, browser and device type, referring page, pages viewed, approximate location, cookie choices and information used to diagnose performance or security issues.

2. How We Use Information

We may use your information to:

• process payments, fulfil orders and provide delivery to eligible destinations;
• send order, dispatch, delivery, return and account updates where applicable;
• answer questions and provide product, fitting, warranty or customer support;
• check orders for fraud, misuse or security risks;
• maintain, troubleshoot and improve our website, products and services;
• keep business, accounting and transaction records;
• comply with legal or regulatory requirements; and
• send marketing only where permitted and in line with your preferences.

We use personal information only where we have an appropriate basis, such as fulfilling an order, meeting a legal obligation, pursuing a legitimate business purpose or acting with your consent.

3. Payment Processing

Payment providers process payment details under their own privacy policies and security controls. Your bank, card issuer, digital-wallet provider or payment gateway may also process information needed to authorise and complete a transaction.

4. Order Fulfilment and Delivery to Eligible Destinations

To complete an order, we may provide necessary contact, address and order details to production or fulfilment partners, couriers and, where applicable, customs or border authorities. These organisations receive only the information reasonably required to process or deliver the order and meet applicable requirements.

5. When Information May Be Shared

We do not sell or rent personal information. We may share limited information with trusted providers that support payment processing, hosting, website operation, analytics, fraud prevention, communications, customer service, accounting, legal compliance and delivery. We may also disclose information where required by law, to protect legal rights or safety, or in connection with a genuine business sale or reorganisation.

6. Cookies and Similar Technologies

Essential cookies support website operation, preferences and security. With your permission, analytics or marketing technologies may also be used to understand website use and improve our services. You can adjust cookies in your browser. Disabling essential cookies may prevent parts of the website from working correctly.

7. Data Security and Retention

We use reasonable administrative, technical and physical safeguards intended to prevent loss, misuse, unauthorised access, alteration or disclosure. No internet service can promise absolute security.

Information is kept only for as long as reasonably required for the purpose for which it was collected, including order fulfilment, warranty support, fraud prevention, dispute handling and accounting, tax or other legal obligations. When information is no longer required, we take reasonable steps to delete or anonymise it.

8. International Processing

We operate from Hong Kong, deliver to eligible destinations worldwide except to the United States, Canada and countries or regions subject to UN sanctions and may use service providers in different countries. As a result, information may be processed outside your country of residence. Where required, we take reasonable steps to use appropriate contractual, organisational and technical safeguards.

9. Your Privacy Rights

Depending on the law that applies to you, you may be able to request access to or correction of your information, withdraw consent, object to certain uses, request deletion or restriction, or ask for a portable copy. These rights may be subject to legal exceptions. You may unsubscribe from marketing at any time by using the link in a message or contacting us.

To make a privacy request, email support@we3dprint.io. We may ask for information needed to verify your identity before responding.

10. Third-Party Links

Our website may link to websites or services that we do not control. Their privacy practices are governed by their own policies, and we recommend reviewing those policies before providing information.

11. Children's Privacy

Our services are intended for customers who can legally enter into a purchase agreement. We do not knowingly collect personal information directly from children. If you believe a child has provided information to us without appropriate permission, please contact us.

12. Changes to This Policy

We may revise this policy when our website, services or legal responsibilities change. The current version will be published on this page with a new revision date.

13. Contact Us

INSURD LIMITED
Company No. 81264297
1804, 18/F, OFFICE PLUS
93-103 WING LOK STREET
SHEUNG WAN HONG KONG
Email: support@we3dprint.io

If you are not satisfied with our response to a privacy concern, you may contact the privacy regulator that applies where you live or the Office of the Privacy Commissioner for Personal Data in Hong Kong.